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FAQ

Do I need to sign up for an account in order to purchase an item?

No, you can use a guest account to make a purchase, but it is better to have an account with us so you do not need to key in all the details every time you make a purchase.

 

I have problems logging into my account.

Please select ‘forget password’ in the log in page, and a new password will be sent to your email.

 

Will I be charged custom and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting

 

How do I use the product?

Please refer to instruction menu for the item purchased, if you are still unsure you can contact us & we will guide you step by step.


 

How is the Bee Venom extracted? 

NO BEES ARE HURT IN THE COLLECTION OF THE VENOM. Experts collect bee venom by placing a pane of glass alongside a hive and running a weak electrical current through it, which encourages the insects to sting the surface. When a bee lands on the plate, the wires deliver a mild electric current that agitates the bee just enough to make it sting, causing the venom to drop onto the plate. Since the fabric on the plate is very thin, it doesn’t trap the stinger the way plastic or rubber used to do, leaving the bee free to fly away unharmed. “More venom is collected when other bees sense the chemical odors of the freshly-released venom, which signals them to start stinging. Because the bee's lance remains in its body, it does not die.


Is the product suitable for men? 

Yes, all products currently listed on our web can be used by men.

 

 

When will my order be processed?

Orders placed with the use of a Credit Card may take up to 48 hours to be processed prior to shipping.

 

Will I get confirmation of my order?

Yes, once your order is placed you should receive a confirmation email within 24 hours.

 

Can I amend or cancel my order?

We are afraid we do not allow amendments to be made in order for us to process your orders efficiently. Please make sure everything is correct before making payment.

 

I have received an incorrect item.

Please contact us via the contact us page

 

How do I use an offer code?

To redeem special offers, just enter at cart once you completed your shopping and are ready to checkout.

If your offer code is rejected, there may be several reasons:

  1. You have entered the offer code incorrectly.
  2. You are trying to apply a discount to a product not included in the offer promotion, such as products combined with others in a bundle.
  3. Your offer code has expired.
  4. Your offer code requires a minimum purchase which has not been met.
  5. Your product is not available to discounts as designated by offer details.

 

Has my order been shipped out?

You can check the status of your order via your account.

 

I have not received my parcel, what should I do?

Please contact us through the contact us page if you have not received the items after 10 working days.

 

When can I get my parcel?

  1. For local, please allow your parcels 2-7 working days to reach you.
  2. International, please allow the parcel 7-15 working days to reach you.


How can I qualify for free shipping?

Please refer here 


I am interested in retailing your products.

For retailer enquiry please contact us